Shipping your Crossbones® game
Your Crossbones® game is usually shipped the next business day after payment has been received. Shipping is from Brisbane, Queensland, Australia.
Within Australia
The Crossbones® FREE delivery service is via Australia Post’s standard parcel services.
In you need your Crossbones® outdoor game in a hurry, you also have the option of selecting Australia Post’s ‘next business day’ Express Post service for only $20 extra. Applies to SINGLE CROSSBONES® SET ORDERS ONLY. For more details about the Express Post service, visit Australia Post.
Outside Australia
We want everyone to enjoy the fun and excitement of Crossbones® and therefore welcome orders from outside Australia. To get you playing as soon as possible, please contact us via email admin@crossbonesgame.com.au so we can quote the applicable shipping costs.
Payment
Payments are processed via Paypal. Please note the Paypal service allows you to pay for your Crossbones® set using your MasterCard or Visa Card. Visit Paypal for more information.
Cancellations
Please choose your purchase carefully as we are committed to getting your Crossbones® game to you as quickly as possible. Please note that it is not possible to cancel orders once they have been shipped.
Refunds
If you have ordered and received Crossbones® – and for some reason decide you would like to return the game – you may request a refund. The refund will be the value of your order, less the real cost of delivering the order to you. Refunds will be processed as soon as your unused and undamaged Crossbones® set is received via PO Box 2052, Brighton Eventide LPO, Brighton Queensland 4017 .
Please email admin@crossbonesgame.com.au to lodge your refund request.
Returns Policy
Your Crossbones® game comes with a 101 day warranty (from date of purchase) covering manufacturing defects and any breakages caused by delivery.
Please remember your Crossbones® game set is made of wood. Through normal play Crossbones® will receive some scratches, dents, bumps and other minor wear. Such characteristics should be seen as a badge of honour (the bones of the best players proudly carry the scars of past glories!!!) and will not affect game play. If you do want your bones looking their best for an upcoming major Crossbones® competition, feel free to give them a quick rub with sandpaper and/or a touch up with paint.
This policy does not cover damage from misuse, excessive force or general wear and tear.
If you wish to make a claim during the warranty period, please email admin@crossbonesgame.com.au so we can assist you as soon as possible and replace any parts as applicable.